Shipping policy
Shipping Policy
At Rama Radiance, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how we handle your orders and deliveries.
1. Order Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- During peak seasons or sales events, processing times may be slightly longer.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Express Shipping: Estimated delivery time is 2-3 business days.
- International Shipping: Not available
3. Shipping Carriers
We use a variety of shipping carriers to deliver your orders, including but not limited to:
- Delhivery
- Ecom Express
- India Post
- Shiprocket
4. Shipment Confirmation and Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
- You can track your order directly on the carrier’s website or through our order tracking page.
5. Shipping to P.O. Boxes and APO/FPO Addresses
- We do not ship to P.O. Boxes.
- For APO/FPO addresses, please allow additional time for delivery. Delivery times may vary based on the destination.
6. Shipping Restrictions
- Some products may be restricted for shipment to certain countries due to local regulations and laws. If your order contains such products, we will notify you and offer alternative solutions.
7. Delayed or Lost Shipments
- While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control (e.g., weather conditions, carrier delays). We appreciate your patience and understanding in such cases.
- If your shipment is significantly delayed or lost, please contact our customer service team at [Your Customer Service Email] for assistance.
8. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us immediately at [Your Customer Service Email] with your order number and a photo of the item's condition. We will work with you to resolve the issue promptly.
- Please report any issues within 7 days of receiving your order.
9. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return Policy](#).
10. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:
Email: support@ramaradiance.com
Phone: +91 8979264063Â
Address: Rama Radiance, 1st floor, Negi Square, rana chowk, Shyampur, Premnagar, Dehradun, 248007
Last updated: Friday, 17 May 2024