Refund policy

We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not entirely happy with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations.

 Our Return and Refund Policy:

Eligibility for Returns

Returns are accepted within 7 days of delivery.

Products must be unused, unwashed, and in their original condition with all labels and tags attached.

Returns are only accepted for items purchased directly from our website.

Non-Refundable Shipping Charges

Any delivery charges applied at the time of delivery will not be refunded.

Processing Fee

Nothing will be deducted from the refund amount.

Exchanges

Exchanges are applicable only once per order.

To initiate an exchange, the product must meet the return eligibility criteria outlined above.

Return Process

Contact our customer service team at support@ramaradiance.com or +91 8979264063 to initiate a return.

Provide your order number and reason for return.

Our team will guide you through the return process and provide a return shipping address.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund(Special offers, discounted products, festive hampers, and similar items are not eligible for return or replacement).

Any requests for returns or replacements will only be accepted for damaged or incorrect items. Any other return requests will not be entertained. Additionally, standard delivery and restocking charges may apply to all returns. You must have video recording while unboxing the product.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@ramaradiance.com or +91 8979264063.

We will arrange for a replacement or a full refund, including any shipping charges.

Non-Returnable Items

Custom or personalised items, gift cards, and items marked as final sale are not eligible for return or exchange.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@ramaradiance.com or +91 8979264063.

Thank you for shopping with us. We appreciate your business and are committed to providing you with the highest quality products and customer service.